APERC IS CURRENTLY OPEN AND IMPLEMENTING PHASE I OF OUR RESPONSE PLAN TO COVID-19 For many years, we have been using a disinfectant that kills viruses as part of our regular cleaning plan.  This includes disinfecting knobs, light switches and other surfaces that are commonly touched. As part of our Phase I response to COVID-19: DISINFECTION:

  1. We have increased the frequency and breadth of our disinfection to multiple times per day over multiple surfaces.  We will disinfect exam rooms in between each client/patient, and ask that you be patient as this will take some additional time.
  2. Front desk disinfection will occur between each client. We again ask for patience, as this may cause a short delay.
  3. Clinic common areas will be disinfected with an increased frequency throughout the day.


  1. Staff members will be following CDC guidelines for hand washing and decreasing exposure and will not be at work if they have a fever, have been exposed to someone infected with COVID-19, or are clinically ill.
  2. If you have a fever, have been exposed to someone infected with COVID-19, have travelled internationally within the past 14 days or are clinically ill, we ask that you not bring your pet into the clinic.  If your pet cannot be brought in by someone else, a staff member with protective gear will meet you in the parking lot and bring your pet inside.  We will not allow our staff members to go into clients’ vehicles, but they will be able to take your pet from you right after they exit the vehicle.  All subsequent communication between owners, doctors and staff will be done by phone.
  3. If you do not meet the above criteria, but prefer to remain in your vehicle, we are happy to accommodate your request.  Please be patient as we work through this process, as it will take some additional time.
  4. Please clean your carrier, leash and collar carefully before arrival with an alcohol based solution if possible.
  5. Please respect the “social distancing” recommendations, maintain a distance of six feet from owners when possible, and refrain from shaking hands.

CLICK HERE for the American Veterinary Medical Association’s “COVID-19: FAQ’s FOR PET OWNERS”
Thank you for your understanding and please do not hesitate to call us with any questions. We’re here for you, your pets, and the communities in which we live. We will continue to keep you informed as news and information becomes available.

Thank you,