Appointments
Your Appointment
Patients are normally referred to All Pets Emergency & Referral Center by their family veterinarian. Typically your family veterinarian will send APERC a referral form. The form will describe your pet’s problem and identify the appropriate specialist to see your pet.
To schedule your appointment for your initial visit, call (678) 366-2500.
Specialty appointments are between the hours of 9:00 AM and 11:30 AM during the week. Routine appointments for the specialists may be made 24/7. If you have any concerns regarding your pet’s appointment, please contact us.
Cost Estimates
When you set your appointment, you will receive an explanation of initial exam fees. The need for additional testing and treatments may not be known prior to examination, so it may not be possible to estimate all of the costs in advance. Once the doctor examines your pet, you will receive an assessment of your pet’s treatment options, plans and estimated cost.
Prior to your Initial Visit
We recommend that you download and complete the Client Information Form. Please bring it to your appointment.
On the day of your Initial Visit:
- Be sure to bring all relevant information including the Client Information Form, the Referral Form filled out by your veterinarian, x-rays, blood test results, diet or medicines your pet is taking.
- Please arrive 20 minutes early to complete information for your pet’s medical record.
- Please have your pet controlled on a leash or in a carrier.
- In cases of surgery and major procedures, and as directed, please do not feed your pet for 12 hours prior to your appointment (except for very young animals, animals with diabetes or when directed otherwise). However, you may give water.
- Continue your pet’s normal medication schedule and bring all medications with you.
- If you are unable to keep your appointment, please give us a 24-hour notice. We will be happy to reschedule
When You Arrive
After you check in with the receptionist, the doctor and technician will meet with you and your pet to perform a physical exam, obtain a complete medical history, and evaluate your pet’s condition. The doctor may also perform additional examinations or diagnostics in one of our diagnostic areas.
At this point, our team will put together an assessment of your pet’s treatment options, plans and costs. The doctor and technicians will discuss this assessment with you, and together you will agree to a treatment plan for your pet.
Payment Policy
Payment is required at the time services are provided. Cash, check, debit card, MasterCard, Visa, Discover Card and American Express are accepted forms of payment. Care Credit is another payment option. A deposit will be required if your pet is staying at the hospital for evaluation or treatment. Also, a deposit may be required before performing additional tests or treatments.
Location & Directions
Location / Directions All Pets Emergency & Referral Center is conveniently located on Highway 9 in Alpharetta. Enter your address in the box below the map for directions.
Cost of Care
We are committed to providing excellent care for your pet at a reasonable cost. As a premier regional medical center, All Pets Emergency & Referral Center is staffed by highly-skilled, board-certified veterinary specialists and professional veterinary technicians. Our equipment and technology is state-of-the-art and is continuously upgraded as technology evolves. Many treatments and procedures are complex and involve the attention of multiple skilled professionals. Additionally, APERC operates 24-hours a day, seven days a week, so that your pet receives high quality, continuous care. All of these advantages incur certain costs, over and above what a non-specialized animal hospital needs to invest. As in human medicine, care has become more effective and faster, and at the same time more complex and often more expensive. Even so, the equivalent treatment for the same disease in a person costs far less for pets.
Often, specialty care will actually save money. Advanced diagnostics can pinpoint a problem quickly enabling use of the most effective treatment. Without these diagnostics, veterinarians must guess at the problem and may have to re-treat the animal several times.
Ways to Manage Expenses
- Keep our fees reasonable in relation to the quality of care.
- Provide estimates as early and as accurately as possible.
- Offer a variety of payment options.
We will provide you with an estimate of the cost of care for your pet to the fullest extent possible. Due to the unpredictable nature of some conditions, the course of treatment and outcome with accompanying cost cannot be fully predicted. Before treatment begins, the medical team will provide you with a recommended treatment plan and expense summary. Once you agree to a plan, you will be asked to sign the estimate and make a deposit.
If the actual services exceed the treatment plan, we will make every effort to keep you informed of the additional care and cost during the treatment phase. In some cases, this may not be possible given the patient’s condition and need for immediate care. Please share all of your questions and concerns regarding costs with your doctor or technician before treatment begins. It is important that your medical team has a clear understanding of your wishes before any course of treatment is undertaken.
Final Payment for services is due at the time of discharge. A deposit will be required if your pet is hospitalized and for certain procedures and treatments.
All Pets Emergency & Referral Center accepts cash, check, debit cards, Visa, MasterCard, Discover, American Express and Care Credit.
